COVID-19
Update Regarding the Coronavirus (COVID-19)
To our valued
customers:
Hawkesbury Ford is committed to protecting the health and
wellbeing of our employees, customers, and our community. Throughout this Coronavirus (COVID-19)
outbreak, we want you to know that we are taking this very seriously and we are
taking preventative measures to ensure a clean and safe dealership moving
forward.
Our employees have been instructed on how to help prevent
the spread of this virus (hand washing regularly, the use of hand sanitizer,
wiping down work areas, etc.) Employees
who are not feeling well OR have travelled internationally have been asked to
self-quarantine for 14 days.
Hawkesbury Ford will
continue to exercise enhanced cleaning and preventative measure protocols at
our dealership. We do have a ‘drop off
box’ at the entrance of our lot if you’d like to utilize that. Our employees are cleaning any surfaces
touched by the technicians before your vehicle will be returned. We will be limiting the number of customers in
our service shuttle to two people at a time (we will make up for this accordingly). Our waiting room is frequently cleaned as are
all touch points in the store every hour.
We understand that these are unsettling times, but we value
our customers and are willing to work with you to make sure your vehicle can
still be taken care of. Please remember
that you can always reach us using phone, text, or email. We can also pick up and return your vehicle,
free of charge.
If you have travelled
recently please wait 14 days upon your return to visit our dealership. If you already have an appointment scheduled,
we ask that you call and reschedule. We
thank you for your understanding and for being respectful of our decision. If you are feeling unwell, please plan your
visit when you feel better.
We greatly value your
business; your safe working relationship with Hawkesbury Ford is our
priority. Please contact your service
advisor or our sales team with any questions. Sincerely,
Stephan Hollander
Alan
Cote